What is the payment cycle for IP Works services? How does it work in timing terms?
IP Works Internet accounts run on a monthly cycle with invoices created on the same date each month (e.g., the 10th of every month).
The date your invoices are created is called the Date of Issue and is displayed on the first page of your invoice. Payment is due 28 days from the Date of Issue.
If you have automatic payments set up, your invoice will also include the date that IP Works will attempt payment, and if surcharges are applicable. All base monthly fees are charged in advance, in accordance with normal industry practice. This means we will collect payment for the subsequent month just a few days before that month begins.
Usage-based charges, such as call charges, data blocks, or excess fees, are charged monthly in arrears.
You should expect to see the following items on your invoice:
• Base monthly fees for the coming month (in advance).
• In-arrears charges for any usage-based fees incurred since the previous Date of Issue.
• Any other charges or adjustments made since the previous Date of Issue.
How do my bills arrive?
Invoices are normally sent to the email address you nominated when you signed up with IP Works. We can also fax or post your invoices if required. To change between email, fax, or post, or to change your delivery address email customer services at support@ipworks.net.au
NOTE: While IP Works can post invoices, we discourage this for environmental reasons, and it will attract a $1.50 surcharge per invoice.
How can I pay for my IP Works Internet service?
IP Works offers a variety of different payment methods, including Credit Card, Direct Debit, and EFT.
When my IP Works Internet services is first connected, what bills can I expect – and when?
Because IP Works charges base monthly fees in advance, your first invoice must catch up with our regular billing cycle. To do this, your initial invoice will include the following charges:
• Your setup fee.
• If you purchased a router from us:
o The cost of your router.
o Freight (if the router was sent to you via courier).
o A credit card payment for the ADSL router and freight.
• Your first monthly fee.
• A credit card payment for the first monthly fee, and the setup fee (if you are paying by Credit Card).
• Your second monthly fee.
If you are paying by Credit Card, we will charge for the setup fee and the first month of service on the day the first invoice is created. This means that your remaining balance will only be the second monthly fee – and this amount is not due until 28 days after invoice is created (Date of Issue).
When does my credit card get charged?
Credit Card payments are taken on a regular schedule. Generally 28 days after your invoice is created (Date of Issue) – and will also state the amount of the transaction. This information will appear on the first page of your invoice.
There are also some circumstances where an amount may be collected outside of the regular schedule:
• When your service is first connected, your setup fee and first monthly fee are charged immediately. This payment will appear on your subsequent invoice.
• If your financial institution declines your credit card payment, we will retry each day to collect payment – in case the card was temporarily over its credit limit. In this case, you may see the charge on your card a few days later than predicted (but still for the predicted amount). You will also receive a notification advising you of the failed attempt.
• If regular credit card payments were unsuccessful, just before we issue your next invoice we will try once more to collect the overdue amount. If this is successful, you will see this payment on the new invoice.
• If you have purchased equipment, e.g., a router.
All credit card payments will appear on your subsequent invoice, including the date and amount of the payment.