This article provides instructions on how to contact our Technical Team and submitting a Helpdesk ticket. To ensure we service your Helpdesk inquiries in a timely manner, please use our Helpdesk ticketing system. It allows you to correspond, easily track and manage your Helpdesk inquiry.
Your login details will be provided separately. If you haven’t received one, please e-mail us at support@ipworks.net.au.
Available Downloads
IP Works Customer Support Services
Guide – How to contact our Technical Team and submit a Helpdesk ticket
By Web
Log-in to our helpdesk portal and submit on-line:
ipworks.net.au/helpdesk
By E-mail
For minor problems or to bring niggles to our attention you may like to e-mail:
helpdesk@ipworks.net.au
By Phone
With a system down, or if you urgently need assistance we are always happy to receive a call:
02 8199 7650
For emergency and after hours support, please call:
0430 219 473